SAZ Sports LLP
Refund & Cancellation Policy
Version 1.0
Effective Date: 01 July 2026
1. Purpose
This Policy governs cancellations, rescheduling and refunds relating to bookings, memberships, coaching programmes, tournaments, merchandise purchases and other services offered by SAZ Sports LLP. It should be read together with the Terms & Conditions.
2. Applicability
This Policy applies to all bookings and purchases made through the SAZ website, mobile application, authorised representatives and company-operated facilities unless a service-specific policy expressly states otherwise.
3. Court & Facility Bookings
Users may cancel bookings through the Platform, subject to the cancellation window displayed at the time of booking. Where a cancellation qualifies for a refund, the refundable amount will be calculated in accordance with the applicable booking rules and promotional conditions. No-shows are ordinarily non-refundable.
4. Rescheduling
Rescheduling may be permitted where operationally feasible. SAZ reserves the right to decline rescheduling requests made after the permitted time window or where replacement slots are unavailable.
5. Coaching Programmes
Fees paid for coaching programmes are generally non-refundable after commencement unless the programme is cancelled by SAZ or a refund is required under applicable law. Missed sessions by participants are ordinarily not refundable or replaceable unless expressly stated.
6. Tournament Registrations
Tournament registration fees are generally non-refundable after the registration deadline. Where a tournament is cancelled by SAZ before commencement, SAZ may provide a refund, credit or rescheduling option at its discretion, subject to applicable law.
7. Memberships
Membership fees are generally non-refundable once activated unless otherwise stated in the applicable membership plan or required by law. Any approved refund shall take into account benefits already utilised.
8. Merchandise
Returns, replacements and refunds for merchandise shall be governed by the Shipping & Returns Policy. Products damaged due to misuse, normal wear and tear or unauthorised alterations shall not qualify for refund unless required by applicable law.
9. Events Beyond SAZ's Control
Cancellations or interruptions arising from severe weather, natural disasters, government restrictions, power failures or other force majeure events shall be handled in accordance with the Terms & Conditions. SAZ may offer rescheduling, credits or refunds where reasonably practicable.
10. Refund Method
Approved refunds shall ordinarily be processed to the original payment method used for the transaction. Where this is not reasonably possible, SAZ may adopt another lawful refund mechanism.
11. Processing Time
Once approved, refunds are generally initiated within 7-10 business days. Actual credit timelines depend on banks, card issuers, UPI providers and payment gateways and are outside SAZ's control.
12. Non-Refundable Items
The following are ordinarily non-refundable unless required by law: convenience fees, payment gateway charges already incurred, no-show bookings, partially used memberships, expired promotional credits and services expressly identified as non-refundable at the time of purchase.
13. Fraud & Chargebacks
SAZ reserves the right to investigate disputed transactions and suspend associated accounts where fraudulent chargebacks or payment abuse are reasonably suspected.
14. Contact
For refund or cancellation queries, contact:
SAZ Sports LLP
Email: sharath@sazsports.club
Phone: +91-95916 00714